Yes. If you are interested in painting or changing colors, or installing any interior or exterior fixtures, per your Lease agreement you must first obtain written authorization from Mountain Manager & Associates before such changes will be allowed.

Can I install cable or satellite TV at the property if not already installed?

Generally yes. However, you must first obtain written permission from Mountain Manager & Associates if there is no pre-existing cable or satellite equipment at the property. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area (i.e Association restrictions). Installations shall be done by a professional, and any cost of installation is an expense of the tenant. Any damages to the property caused by the installation will be the responsibility of the tenant. All completed installations shall be permanent and will remain with the property after the end of the Lease.

Can I install extra telephone lines?

Generally yes. However, you must also obtain written permission from Mountain Manager & Associates to do this. All costs of installing extra phone lines are the responsibility of the tenant as well as any damages caused by the installation.

What are my responsibilities if my company transfers me before the end of the lease?

Most leases are for a set period of time (fixed term). If you are transferred, ask your company what assistance they will provide if you need to "break a lease". Let your property manager know what is happening as soon as possible so Mountain Manager & Associates can begin marketing the property for a replacement tenant. Generally, the tenant breaking the lease will be responsible for re-leasing fees, advertising, turn-over costs, and any rent differences between the existing and new rent for the remainder of the original lease. We understand that events such as this can occur, and we will work with you to resolve your lease obligations as quickly as possible.
If you are in the military, you should provide a copy of your orders to your property manager, as there may be applicable laws that in some cases may permit you to break a lease. We can add military clauses into leases if requested before signing the lease that allow transferred personnel flexibility for PCS relocations.
My garage door doesn't work. What do I do?
Troubleshooting: Is the safety latch pulled? Does it work with the button on the wall in the garage but not the remote? (Remote batteries are dead. Tenant needs to replace them.
My HVAC doesn't work. Help. What do I do before submitting a work order with Mountain Manager.You may need 2 "AA" batteries for your thermostat. You also need to change the filter every month to insure the furnace will run more efficiently. You also need to check the breaker to make sure it is not tripped. You may also need to program your programable thermostat if you have one.
My Disposal quit working. What do I do?
You may need to hit the reset button on the bottom of the unit. You may need to get a hex key to force the motor to turn past the pork chop bone you tried to put down the disposal. NO BONES EVER go inA garbage Disposal.
I do not have any hot water. What do I do?
First, check the circuit breaker to make sure it is in the "ON" position. If it is not, then put it in the "ON" position. Then wait 30 minutes to see if you have hot water.

Can I sub-lease the property? Or use the property in my business?

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Mountain Manager & Associates. You may not operate a business out of your rental home (including but not limited to providing daycare services, sales, business storage, or other non-residential business activities).

Can I rent a steam cleaner and clean the carpets myself when I move out?

No. Your rental agreement and rental discount provides that all carpets must be professionally cleaned by Service Master.

Can I get a pet after move-in?

Pets must be authorized by separate Pet agreement. You will need to contact your property manager and obtain written permission for a pet. There is typically a pet deposit that is required, and the size and type of pet is subject to owner approval. Pets must be at least 1 year old and house trained. Without a Pet agreement, pets are not allowed in the property at any time.

When and how should I give my notice to vacate?

It is important to refer to your lease for the specific terms in your own residential agreement. In most leases, notice to vacate must be received in the Mountain Manager & Associates’ office in writing on or before the 1st of the month. Leases typically require a minimum 60 day notice. So if you are planning on moving at the end of your lease on 31 September, you will need to provide notification no later than 31 July 2012. Notices received during a month, will be considered received at the end of a calendar month.

What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to Mountain Manager & Associats. Remember that adult tenants are jointly and singularly liable to ensure that the full rent is paid. You must have written permission from Mountain Manager & Associates to substitute a roommate. It is not the responsibility of Mountain Manager & Assocates to arbitrate or mediate problems with multiple tenant situations.) Only approved residents can occupy the rental property as a residence. A departing roommate will still be responsible under the lease unless released form this obligation in writing by Mountain Manager & Associates.

What happens to the disposition of a roommate's security deposit after move-out?

Security deposits are collected as "security" for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually by Mountain Manager & Associates. All security deposits will be dispersed only at the end of the tenancy.

When is Rent Due?

Rent payments are due and collected on the last business day of the previous month. ACH rent debits are posted automatically each month as required in your lease agreement. If your ACH rent debit is returned by your bank, or your rent payment is not otherwise received in our office by the first day of the month, your rent will be annotated as "Late", and a notification will be sent to you. For ACH/EFT returns, an NSF fee will be applied to your account. Late payments becomes part of your rental payment history, which can follow you as you move to a new location, or purchase a property. Without prompt communication with your property manager after a "Late" payment, an eviction process could commence at any time. The tenant will be held responsible for all Eviction, court filing, attorney, and collection costs resulting from late payments.

I am an excellent resident and take good care of the home. Can you waive my late charges?

No. Mountain Manager & Associates does not waive late charges. Fair Housing laws and good business ethics require that we treat all of our residents equally. Mountain Manager & Associates does not decide if one resident is more deserving than another of paying late charges. We enforce late charges equally across the board.

Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you can be billed for a service call if you miss a scheduled appointment with one of our maintenance contractors. For your protection, a walk-thru inspection is done on move-in day.Should I call you if we had an accident and know it was our fault? Absolutely! We have very affordable and professional contractors that can fix anything and at volume discount rates. We can help you avoid emergency repair costs, and can find the most affordable repair for you to minimize the impact of an honest oops! We appreciate your honesty in reporting the issue, and will reciprocate with honest low cost repairs or cleaning that gets you back on track.

Where can I find more information on my rental Property and/or Landlord Tenant laws for the State of North Carolina and Georgia?

Please refer to your Lease for specific questions regarding your obligations while you are in possession of the property. Also see Landlord tenant laws for North Carolina and Georgia. We fully support the laws and statutes of Georgia and North Carolina, and have posted these links for your benefit.

What if the Owner does not make the mortgage payments and the house gets foreclosed?

Recent Federal Legislation allows existing tenants to remain in their rental homes during the unlikely event that an occupied rental home goes into a foreclosure process. Under TITLE VII--PROTECTING TENANTS AT FORECLOSURE ACT, all of the obligations of the pre-existing lease remain active, and tenants can generally remain in the homes through the end of the pre-existing lease agreement.  

What do I need to do when my lease expires and I am not renewing?

1.If you move out before your lease is up, you are still required to maintain the house until the lease expires. We will inspect the house on the day of expiration as long as it is on a week day. If not, we will do it on the following business day. Utilities need to be on until that time.
2.If you move out on the day of expiration all utilities need to remain on 3 business days after your lease expires in order for the walk thru to be completed.
3. Once you have vacated the house, turn keys into the office and include a self addressed stamped envelope for your security deposit check to be returned. Per the Handbook you must provide a forwarding residential address. No work addresses or post office boxes will be accepted. 

• If the house has a garage door opener, LEAVE IT ON THE KITCHEN COUNTER
• If the house has gutters, make sure they are clean
• If you are required to maintain the yard, make sure the grass has been cut within 2 days of the expiration of the lease and the flower beds have been mulched.
• Make sure you check the handbook for cleaning instructions
• If you have carpets and also a pet, per your lease, you must have the carpets cleaned by ServiceMaster and provide copy of paid bill.